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- All orders with any Pre Order item(s) will be held and shipped together on the date listed for Pre Order arrival.
- If you need an item to arrive on a guaranteed delivery date, please leave a note or email help@Eshtaaeyewear.com
- Any orders placed after 12:00 pm AEST, will be shipped on the next business day.
- We do not ship to any Hotels, Vacation homes, or temporary addresses.
- UPS and DHL does not deliver to any P.O. Box addresses. If your Billing Address is a P.O. Box please enter it, but also provide a physical address for shipping.
- You will be emailed your tracking number as soon as your order ships.
- Eshtaa Jewellery is not responsible for tracking any orders that have been shipped. Please see links for tracking information.
- Once an order is placed, your shipping address may not be changed.
- If a package is undeliverable, customer will be held responsible for return shipping as well as original shipping charges.
- If package status shows delivered, and you did not receive the item, all claims must be made by the customer with the designated carrier.
- Eshtaa Jewellery is not responsible for any customs or duties due on International shipments. If you decline to pay for the customs or duties fees, and the package is returned to us, the customer is responsible for all shipping costs including return shipping and will have the remainder balance as STORE CREDIT. No refunds will be issued.